Establishing Continuous App Improvement by Considering Heterogenous Data Sources
Mobile apps have penetrated the market and are being used every­where. Companies developing apps face increasing challenges such as short time to market or demand for high quality. Furthermore, the success of an app also depends on how users perceive its quality. Feedback provided by users influences other potential users and provides new opportunities for identifying features. Consequently, it is a valuable source of input for app developers with respect to product improvements. One form is textual feedback. This kind of feedback is usually distributed across various data sources. Therefore, it must be captured from these sources and put into one single pool of data before it can be analyzed. The analysis must take into account the peculiarities of the short release cycles and high change rate of features for mobile apps. In this article, we present User Echo Service (UES), which was built to address heterogeneous data sources. The aim of UES is to allow product managers to be able to be always up to date with the latest feedback data. Therefore, we have created an extensible architecture aimed at supporting different data sources and present the feedback collection scheduling system. This forms the prerequisite for subsequent analyses of the collected data. We discuss our solution and provide ideas for future development.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 10 (2021); pp. 66-86
International Association of Online Engineering (IAOE), Vienna, Austria
Copyright (c) 2021 Simon André Scherr, Steffen Hupp, Frank Elberzhager
Prototyping and Usability Evaluation of Road Safety Education Courseware for Primary Schools in Malaysia
The increasing number of road accidents and deaths among children in Malaysia is a concern. One of the main causes stems from lack of knowledge and skills in dealing with the complexity and condition of the road system. Recognizing the significance of road safety among students, road safety education has been introduced to primary schoolsby the Ministry of Education in 2008. Initially it was blended into the Malay language subject with the goal to equip the children withthe knowledge and skills about road safety.However, road safety teaching and learning still uses the conventional methods without the use of specialized tools. This paper introduces ROSE courseware, a specialized learning tool developed to meet the needs of the Malaysian primary school curriculum for road safety education. Its learning environment is a blend of virtual reality, augmented reality and interactive multimedia, which enables children to understand and acquire skills related to road safety through interactive, real-time and immersive learning tool. In order to receive the children’s feedbacks pertaining to their experience in interacting with the ROSE courseware, a usability evaluation was conducted. The results show that the children strongly agreed on the usefulness, information quality and interface quality of the ROSE courseware.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 06 (2021); pp. 32-47
Copyright (c) 2021 Abdul Nasir Zulkifli, Nur Fadziana Faisal Mohamed, Mustafa Moosa Qasim, Nur Afiqah Abu Bakar
An Instrumental Assessment of Touch'n Go eWallet Mobile App
This study assessed the instrumentality of Touch ’n Go eWallet mobile app at selected areas in University Malaysia Perlis (UniMAP) and Politeknik Tuanku Syed Sirajuddin (PTSS) Perlis, Malaysia, in July and August 2019. Fifteen staff from the two institutions was selected as participants. The purpose of the test was to assess the usability of the app and get user feedback to improve the instrumental quality of the application in order to meet user satisfaction and their experience. This report contains the participants’ feedbacks, task completion rates, ease or difficulty of task completion, time on task, errors, and recommendations for improvements. This study used 4 tasks to assess the instrumental quality of Touch ‘n Go eWallet mobile app. Overall, the outcome of the study revealed that the app is generally usable and instrumental to assisting users accomplish their electronic wallet goals. There is however some observed issues in the app that require fixing to enhance the instrumental quality of app.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 06 (2021); pp. 4-17
Copyright (c) 2021 Azham Hussain, Emmanuel O.C. Mkpojiogu, Fazillah Mohmad Kamal, Rohazna binti Wahab, Noor Halawati Che Meh
C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing
COVID-19 is a pandemic crisis that has introduced new norm to the world where we are not encouraged to be in 3C areas, namely crowded place, confined space, and close conservation. We must also ensure that we are at least one meter apart from one another at all time even while queuing. The queuing process can be seen at any organization that offer services. Adhering to the new norm can be a challenge for organization such as banks, hospitals, and government offices when the number of clients waiting in queue increases while in confined space. On the client’s side, they must go through the queue process of obtaining a queue number ticket and then wait to be served in confined and sometimes crowded space every time they require a service. Thequeue process will be repeated at different premise. This study proposes real-time multi-organizationsC19-SmartQ system which use predictive modelling to generate single or consecutive queue number tickets for any client requiring services from two different organizations located within the same building. C19-SmartQsystemmanages queues thus administer social distancing and streamline queues to reduce waiting periods and improve service efficiency. To ensure operability of C19-SmartQ system, itwas tested on the functionality and web server speed performance. The web server speed performance results show that data transfer and web loading were stable since there was only an increase of 0.2 seconds or 0.08% as the number of users per session increases. In the future, the system can be designed to accommodate queuing for more organizations located within the same building. Machine learning can also be integrated in the system to improve the predictive modelling based on current environment at each organization.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 06 (2021); pp. 108-123
Copyright (c) 2021 Syafnidar Abdul Halim, Mohd Hikmi Othman, Alya Geogiana Buja, Nurul Najwa Abdul Rahid, Anis Afiqah Sharip, Siti Maisarah Md Zain
Semi-Automatic Concept Map Generation Approach of Web-Based Kit-Build Concept Map Authoring Tool
Apart from contributing to students’ learning outcomes, learning activities with digital concept maps were useful, fun, and engaging. Kit-Build concept map is a learning framework that incorporated concept map recomposition as its essential activity. It has been used to learn English as a Foreign Language (EFL) reading comprehension. Students learn through recomposing digital concept maps from a set of teacher’s concept map components; hence, the teacher’s concept map is essential in Kit-Build. A teacher’s concept map should reflect the learning context and strategy, the teacher’s purpose and intention, students’ understanding level, and focus questions. However, automatic-generated concept maps with Concept Map Mining (CMM) can only produce general concept maps that are not fit and difficult to correspond to said reasons. As teacher’s concept maps are essential in learning with Kit-Build, improving teachers’ productivity in composing concept maps of a particular learning material becomes necessary. This study proposed a semi-automatic concept map generation approach of EFL reading comprehension texts with CMM to assist teachers composed their concept maps. The proposed concept map generation approach was integrated into the current Kit-Build concept map authoring tool as an authoring support feature. The accuracy of the support feature in generating concept map components is presented in this research. The result suggested that the proposed authoring support tool is better used to refine a concept map.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 08 (2021); pp. 50-70
Copyright (c) 2021 Aryo Pinandito, Didik Dwi Prasetya, Yusuke Hayashi, Tsukasa Hirashima
Application of Smartwatches in Elderly Care with Indoor Localization Functionality
The recent achievements in mobile technology and wearable OS makes possible to create comfortably wearable and very capable smartwatches. They have many different sensors and powerful hardware combined with general purpose OS and all this available for reasonable price. It makes it ideal device for elderly care. Monitoring the elderly’s basic health condition is very straightforward, but using smartwatch as an indoor localization device, monitoring the motion activity, recognizing the typical motion patterns of wandering is not simple. Even those watches are really capable devices, they are not equipped with direct indoor localization sensors and we would like to avoid installing special equipment’s, markers, transmitters in the home of elderly. Using only a commercially available smartwatch hardware for indoor localization is a challenging task, several filtering and data processing algorithms needs to be combined in order to provide acceptable indoor localization function. The algorithms, their connection and fine-tuning methods are explained in this article.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 05 (2021); pp. 174-186
Performing Usability Evaluation on Multi-Platform Based Application for Efficiency, Effectiveness, and Satisfaction Enhancement
Usability evaluation is an essential activity to contribute to a higher standard of user experience. This study conducted a usability evaluation on multi-platform application according to usability attributes as defined in ISO 9241-11 standard which are efficiency, effectiveness, and satisfaction. The evaluation was conducted on both platforms; web and mobile application and involved 50 participants. The results discovered some points to usability issues. Therefore, to further enhance the users’ satisfaction, efficiency, and effectiveness, a set of improvement recommendations were proposed. Insights from this study provides a standard basis on the usability evaluation procedure which can serve as a guide for the usability evaluation of multi-platform applications.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 10 (2021); pp. 103-117
Effectiveness of Digital Technology in Education During COVID-19 Pandemic. A Bibliometric Analysis
Digital technologies are viewing as a gateway to solve many of the problems arising from the crisis. How can we provide efficient education in COVID-19? To extend classroom learning to the home is a challenging task for the nations and the COVID-19 outbreak put the world in a situation from home learning. This study will analyze the overall resources and digital technologies available for education from home. For this purpose, Scopus and web of science databases are used to find the literature. The final 82 articles are select for the SLR (systematic literature review). The data inclusion and exclusion process are used in the PRISMA statement 2015 for quality assessment of data. The bibliometric analysis will conduct for text frequency co-occurrence and collaborations between the authors in countries. The vital step of data classification will process according to the author's segmentation and published research settings. In the last findings of the study, reports will explain past literature and recent outbreak. We are applying bibliometric analysis, showing that reviews are classified into 04 main clusters for analysis and discussion. These are 1) Digital Education Quick Shift Online Teaching and Learning for during Covid19 Pandemic 2) Digital Education during Pandemic and Rethinking for Sustainable Community; 3) Digital education for medical education and healthcare in hospital; 4) Digital Education and Digital innovation development during Covid19 pandemic. These findings are expected to benefit stakeholders studying and working relevant in digital education during and resilient post-Covid-19 pandemic.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 08 (2021); pp. 136-154
Copyright (c) 2021 Ishamuddin Mustapha, Nguyen Thuy Van, Masoumeh Shahverdi, Muhammad Imran Qureshi, Nohman Khan
Examining the Efficacy of a Novel Augmented Reality Mobile Delivery Platform for the Enhancement of Asthma Care Education for Children
MySpira is the world first augmented reality (AR) asthma inhaler training app; it enables children to learn asthma keywords, types of inhalers, the preparation of the inhaler and spacer, asthma triggers, and develop skills on how to use an asthma inhaler effectively. All of these are compiled into an enjoyable 20-minute experience, introducing likable characters and tactile interactions, which incentivise the child to progress all the way through the learning experience. This study aimed to compare the efficacy of the MySpira application to traditional educational material (e.g. leaflets and videos) to improve asthma treatment compliance, technique and user engagement amongst 110 schoolchildren, aged 6 to 13. The findings indicate that MySpira surpasses the traditional educational materials, specifically in terms of enjoyment rating, the use of different inhalers’ techniques, particularly in the younger group (aged 6-9 years). Therefore, MySpira may enhance the level of available asthma care in an attempt to resolve one of the major problems facing asthma suffers and their carers, notably effective use of asthma inhalers.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 07 (2021); pp. 47-68
Information and Communication Technology-Based Education Planning and Attitude of College Students
The ubiquity of Information and Communication Technology (ICT) in every school framework in the world has become a trend. With ASEAN integration problems in 2015, can fresh and younger HEI's and their students cope with this trend? The goal of this analysis is to decide the preparedness and role of new HEI students in the field of ICT education. In this study a concise template utilizing a researcher-made questionnaire (α=.971) was used. The research findings show that students at college have a optimistic declaration ('agreement') on ICT use in education (x=3.71; S=.75). This was also shown that sex greatly affects the mindset of students (z=3.91, p=.00), where male attitudes are higher (x=3.91) than female attitudes (x=3.61). Moreover, it demonstrates that preparedness for ICT in general has little to do with the mindset of students towards the usage of ICT in school. Nonetheless, there is a important marginal positive association between ICT access and an attitude of significance to 0.05 (r=.15; p=.002; single-tailed), which suggests that the more a student gets introduced to ICT, the more he develops his attitude to ICT education. It was believed that ICT-based curriculum can be readily adopted and modified for the next several years by complete ICT adoption as the current educational framework. Current and younger HEIs will also spend more in ICT Accessibility and Connectivity to further boost ICT-based awareness and preparedness.
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 04 (2021); pp. 48-60
Copyright (c) 2021 Yamunah Vaicondam, Sanil S Hishan, Samina Begum, Muhammad Hassan