The Implications of Mobile Notifications for User Experience of a Social Network Service
Dublin Core
Title
The Implications of Mobile Notifications for User Experience of a Social Network Service
Subject
Mobile notification
Social Network Service (SNS)
Field study
User experience
Description
Smartphones enable an always-on connection to Social Network Services (SNS). A typical way of interacting with SNSs is to access them when the user has a suitable situation to check the status of her social networks or to write an update. One way to enhance the usage of SNSs is to have the service automatically push notifications about events to the smartphone user interface. However, there is no research on how users experience such SNS notifications. We present an explorative field study with 11 participants to assess how users experience mobile notifications compared to reading SNS content manually, initiated by the user. The participants first used Facebook for a month without notifications and then for a month with an application called Socially that sends frequent notifications about Facebook events to the userâ??s smartphone desktop. The participants who kept the notification feature on reported increased reading of Facebook. However, after a while, many were unwilling to receive the notifications, mainly because of lack of control. We report the qualitative findings on user experience, which reveal for example, that the use of mobile notifications decreases interest in Facebook. Notifications limit user control, and using Facebook feels more meaningful when accessed manually. Implications for design are discussed.
Creator
Vihavainen, Sami
Vä�¤nänen-Vainio-Mattila, Kaisa
Source
International Journal of Interactive Mobile Technologies (iJIM); Vol. 7 No. 2 (2013); pp. 9-18
1865-7923
Publisher
International Association of Online Engineering (IAOE), Vienna, Austria
Date
2013-03-20
Rights
Copyright (c) 2017 Sami Vihavainen, Kaisa Vä�¤nänen-Vainio-Mattila
Relation
Format
application/pdf
Language
eng
Type
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Identifier
Citation
Sami Vihavainen and Vä�¤nänen-Vainio-Mattila, Kaisa, The Implications of Mobile Notifications for User Experience of a Social Network Service, International Association of Online Engineering (IAOE), Vienna, Austria, 2013, accessed November 6, 2024, https://igi.indrastra.com/items/show/1045