Fraud Crime Mitigation of Mobile Application Users for Online Transportation

Fraud Crime Mitigation of Mobile Application Users for Online Transportation

Mobile Application

Online Transportation Application

Fraud Mitigation

Online transport service is currently popular in Indonesia. Not only provide ride-sharing service, but also other services such as food delivery, medicine delivery, and courier service. Ease of use and low cost make online transportation service more favored by consumers. However, this service has several disadvantages that cause inconvenience to the user until the occurrence of fraud action by the driver or the customer. Therefore identification of system deficiencies needs to be done to improve the security and convenience of customer and drivers of online transport services. This paper will analyze the problems of online transportation services applications through cases that have occurred and complaints of users of online transport applications. Through this analysis, we propose solutions to protect consumers and drivers for the security of transactions.

Damaini, Amaya Andri

Nugroho, Ginanjar Setyo

Suyoto, Suyoto

International Journal of Interactive Mobile Technologies (iJIM); Vol. 12 No. 3 (2018); pp. 153-167

1865-7923

International Association of Online Engineering (IAOE), Vienna, Austria

2018-07-20

Copyright (c) 2018 Amaya Andri Damaini, Ginanjar Setyo Nugroho, Suyoto Suyoto

application/pdf

eng

info:eu-repo/semantics/article

info:eu-repo/semantics/publishedVersion

Peer-reviewed Article