Online User Reviews as a Design Strategy for Global Communities: Contributions of the Open Device Labs Case

Online User Reviews as a Design Strategy for Global Communities: Contributions of the Open Device Labs Case

global grass-roots community movement

Open Device Lab

online user review

service user experience evaluation

Grass-roots community movements related to design practices and open spaces have emerged to address different issues. This study is part of a comprehensive research, which aims to explain the Open Device Labs (ODLs) ecosystem. The ODLs are a grass-roots community movement that aims to democratize cross-platform tests and evaluation on real devices. As a global community with 152 laboratories located in 35 countries, online user reviews play an essential role in helping the long-term prospects of the movement. From the Design perspective, this paper aims to answer the question: what can be learned about the ODL ecosystem from online user reviews? To answer this research question, we conducted a qualitative inductive analysis of n=217 user reviews posted on the community website, from 65 labs located in 12 countries. The results and categories presented here are a key contribution to understanding the ODL ecosystem, and ultimately to other global service communities.

Godinho, Raquel Paiva

Espinosa, Ruth S. Contreras

International Journal of Interactive Mobile Technologies (iJIM); Vol. 13 No. 11 (2019); pp. 70-84

1865-7923

International Association of Online Engineering (IAOE), Vienna, Austria

2019-11-15

Copyright (c) 2019 Raquel Paiva Godinho, Ruth S. Contreras Espinosa

application/pdf

eng

info:eu-repo/semantics/article

info:eu-repo/semantics/publishedVersion

Peer-reviewed Article