User-centered Design for Mobile Apps Guide Service Heritage Tourism in Indonesia

User-centered Design for Mobile Apps Guide Service Heritage Tourism in Indonesia

Heritage Tourism

User-centred Design

Mobile Guide Service

Heritage tourism is a tourist trip by visiting places that have historical and heritage value as a tourist attraction. In this study selected three locations in Indonesia are Yogyakarta, Bandung, and Bali. The tourism phone application is an application service tour guide encourages tourists to get information on the journey of heritage tourism. With this application, the user chooses the tourism package according to the area that the user wants to visit. Heritage tour guide application uses the user-centred design (UCD) method. UCD is an iterative design process in which designers focus on the users and their needs in each phase of the design process. This application makes it easier for tourists because it is a tool for carrying out heritage tourism trips. Tourist can access routes, and tourist destinations will be addressed in the Heritage journey. The results of the design of tour guide services with a confidence scale of  95% intervals, which showed this study was successful in designing tour guide services that were in line with user expectations.

Widarti, Erni

Eman, Dadang

Suyoto, Suyoto

International Journal of Interactive Mobile Technologies (iJIM); Vol. 14 No. 16 (2020); pp. 87-100

1865-7923

International Association of Online Engineering (IAOE), Vienna, Austria

2020-09-22

Copyright (c) 2020 Erni Widarti, Dadang Eman, Suyoto Suyoto

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eng

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info:eu-repo/semantics/publishedVersion

Peer-reviewed Article