The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

Dublin Core

Title

The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

Subject

Website Usability
Website Accessibility
Human Computer Interaction
End-User Satisfaction.

Description

The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility for e-government services designs in Jordan have good agreement, responses were positive towards that. Besides, there is a positive effect of website usability on the satisfaction of the end-user on e-government website designs in Jordan. In addition, the result showed that there is a positive impact of website accessibility on the satisfaction of the end-user on e-government website designs in Jordan. The research recommended that the user interfaces and website accessibility in the Jordanian e-government website designs must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users.

Creator

Alshira'H, Mohammad H

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 14 No. 13 (2020); pp. 78-90
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2020-08-14

Rights

Copyright (c) 2020 Mohammad h AlshiraH

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Alshira'H, Mohammad H, The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction, International Association of Online Engineering (IAOE), Vienna, Austria, 2020, accessed November 7, 2024, https://igi.indrastra.com/items/show/1734

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