The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction
Dublin Core
Title
The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction
Subject
Website Usability
Website Accessibility
Human Computer Interaction
End-User Satisfaction.
Description
The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility for e-government services designs in Jordan have good agreement, responses were positive towards that. Besides, there is a positive effect of website usability on the satisfaction of the end-user on e-government website designs in Jordan. In addition, the result showed that there is a positive impact of website accessibility on the satisfaction of the end-user on e-government website designs in Jordan. The research recommended that the user interfaces and website accessibility in the Jordanian e-government website designs must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users.
Creator
Alshira'H, Mohammad H
Source
International Journal of Interactive Mobile Technologies (iJIM); Vol. 14 No. 13 (2020); pp. 78-90
1865-7923
Publisher
International Association of Online Engineering (IAOE), Vienna, Austria
Date
2020-08-14
Rights
Copyright (c) 2020 Mohammad h AlshiraH
Relation
Format
application/pdf
Language
eng
Type
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Identifier
Citation
Alshira'H, Mohammad H, The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction, International Association of Online Engineering (IAOE), Vienna, Austria, 2020, accessed November 23, 2024, https://igi.indrastra.com/items/show/1734