C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing

Dublin Core

Title

C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing

Subject

COVID-19
queuing process
queue management system
predictive model
social distancing

Description

COVID-19 is a pandemic crisis that has introduced new norm to the world where we are not encouraged to be in 3C areas, namely crowded place, confined space, and close conservation. We must also ensure that we are at least one meter apart from one another at all time even while queuing. The queuing process can be seen at any organization that offer services. Adhering to the new norm can be a challenge for organization such as banks, hospitals, and government offices when the number of clients waiting in queue increases while in confined space.  On the client’s side, they must go through the queue process of obtaining a queue number ticket and then wait to be served in confined and sometimes crowded space every time they require a service.  Thequeue process will be repeated at different premise. This study proposes real-time multi-organizationsC19-SmartQ system which use predictive modelling to generate single or consecutive queue number tickets for any client requiring services from two different organizations located within the same building.  C19-SmartQsystemmanages queues thus administer social distancing and streamline queues to reduce waiting periods and improve service efficiency. To ensure operability of C19-SmartQ system, itwas tested on the functionality and web server speed performance. The web server speed performance results show that data transfer and web loading were stable since there was only an increase of 0.2 seconds or 0.08% as the number of users per session increases. In the future, the system can be designed to accommodate queuing for more organizations located within the same building.  Machine learning can also be integrated in the system to improve the predictive modelling based on current environment at each organization.

Creator

Abdul Halim, Syafnidar
Othman, Mohd Hikmi
Buja, Alya Geogiana
Abdul Rahid, Nurul Najwa
Sharip, Anis Afiqah
Md Zain, Siti Maisarah

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 06 (2021); pp. 108-123
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2021-03-30

Rights

Copyright (c) 2021 Syafnidar Abdul Halim, Mohd Hikmi Othman, Alya Geogiana Buja, Nurul Najwa Abdul Rahid, Anis Afiqah Sharip, Siti Maisarah Md Zain

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Abdul Halim, Syafnidar et al., C19-SmartQ: Applying Real-Time Multi-Organization Queuing Management System Using Predictive Model to Maintain Social Distancing, International Association of Online Engineering (IAOE), Vienna, Austria, 2021, accessed November 21, 2024, https://igi.indrastra.com/items/show/1931

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