Evaluating the Service Quality of Mobile Health Versus Clinic Based Intervention in Hearing Healthcare. A Comparative Study

Dublin Core

Title

Evaluating the Service Quality of Mobile Health Versus Clinic Based Intervention in Hearing Healthcare. A Comparative Study

Subject

Hearing Healthcare
Mobile Health
Service Quality
Tele-Medicine

Description

Hearing Healthcare is in midst of a paradigm shift and the use of mobile health technologies plays therefore a major role. Through the Bluetooth connectivity between the hearing aids and the smartphone with an accompanying app, the HCP can remotely access hearing aid settings during an online video session. In this study, 30 subjects were divided into a tele-audiology intervention and a clinic-based control group and followed up after an initial fitting for four weeks. At the beginning, structured interviews were used to determine the expectations on the service quality of a Hearing Aid Company, and these were compared with the actual perceived performances at the end of the study using the SERVQUAL model. Various advantages and disadvantages of both forms of intervention were identified. It could be concluded that a combination of both variants ensures the greatest possible perception of service quality.

Creator

Ross, Florian
Wohllebe, Atilla

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 10 (2021); pp. 21-32
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2021-05-25

Rights

Copyright (c) 2021 Florian Ross, Atilla Wohllebe

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Florian Ross and Atilla Wohllebe, Evaluating the Service Quality of Mobile Health Versus Clinic Based Intervention in Hearing Healthcare. A Comparative Study, International Association of Online Engineering (IAOE), Vienna, Austria, 2021, accessed November 23, 2024, https://igi.indrastra.com/items/show/1988

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