Mobile MSN Messenger: Still a Complement?

Mobile MSN Messenger: Still a Complement?

User experience

mobile phones

IM

chat

text messaging

multi-device services

In order to understand how mobile instant messaging services can fit into the usersâ?? current communication behavior, Ericsson Research performed a qualitative user study in Sweden in May 2007. The results showed that the respondents were positive towards (free of charge) mobile MSN Messenger and perceived it as an ex¬tension of the computer-based version that could be used anywhere. However, although MSN Messenger on the com¬puter definitely was considered as a â??must-haveâ?? application, the mobile version was only perceived as a â??nice-to-haveâ?? application and a complement to text mes¬saging (SMS). Almost one year later, in April 2008, Ericsson Research performed a short qualita¬tive follow-up study with the same set of respondents to un¬derstand if and how the mobile MSN Messenger usage had changed. The results actually revealed that none of the re¬spondents used mobile MSN Messenger anymore as the application no longer was free of charge. On a general level, the study highlights important considera¬tions when intro¬ducing computer-based concepts and Internet services in a mo¬bile environment.

Nyberg, Marcus

Chincholle, Didier

International Journal of Interactive Mobile Technologies (iJIM); Vol. 2 No. 4 (2008); pp. 18-24

1865-7923

International Association of Online Engineering (IAOE), Vienna, Austria

2008-09-30

Copyright (c) 2017 Marcus Nyberg, Didier Chincholle

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