The Perception of Emojis for Analyzing App Feedback

Dublin Core

Title

The Perception of Emojis for Analyzing App Feedback

Subject

Emoji
Mobile
User Feedback
Emotion
Crowd Requirements Engineering
Survey
Perception

Description

When analyzing textual user feedback, the challenge today is that automation is only possible in a non-satisfactory way due to the limitations of understanding natural language. However, manual evaluation is not possible for products with a large amount of user feedback, as this is neither efficient nor effective. Internet texts are full of emojis. Emojis tell how a user feels about certain aspects of a product. We conducted a survey on the perception of emojis and used the results from 107 participants. The core result is that people perceive emojis in a very homogenous way regarding their sentiments and the emotions they represent This means that emojis give us a tool for analyzing the users’ perspectives on a product by looking at the emojis contained in their feedback. 

Creator

Scherr, Simon André
Polst, Svenja
Müller, Lisa
Holl, Konstantin
Elberzhager, Frank

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 13 No. 02 (2019); pp. 19-36
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2019-02-22

Rights

Copyright (c) 2019 Simon André Scherr, Svenja Polst, Lisa Müller, Konstantin Holl, Frank Elberzhager

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Simon Scherr André et al., The Perception of Emojis for Analyzing App Feedback, International Association of Online Engineering (IAOE), Vienna, Austria, 2019, accessed November 7, 2024, https://igi.indrastra.com/items/show/1325

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