The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry

Dublin Core

Title

The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry

Subject

Mobile banking
Reliability
Quality of service
Credibility and security
Customers interaction
Ease of use

Description

Banks have changed from paper-based banking solutions provider to the latest of the technologies like mobile banking. Adoption of mobile-banking has received more attention in recent years, because there are more phones than computers in the market. But, like in any emerging technology, there exist barriers to the adoption of mobile banking services. This study will attempt to technically address these largely unfounded factors while helping to lay a roadmap for proper implementation of mobile banking technology in the Jordanian banking industry. The study found that Supportive Access factor of mobile banking is associated with the user satisfaction related to mobile banking. 

Creator

Aldiabat, Khaled
Al-Gasaymeh, Anwar
K.Rashid, Ameer Sardar

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 13 No. 02 (2019); pp. 37-49
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2019-02-22

Rights

Copyright (c) 2019 ameer Sardar K.Rashid

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Khaled Aldiabat, Al-Gasaymeh, Anwar and K.Rashid, Ameer Sardar, The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry, International Association of Online Engineering (IAOE), Vienna, Austria, 2019, accessed November 8, 2024, https://igi.indrastra.com/items/show/1364

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