The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry
Dublin Core
Title
The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry
Subject
Mobile banking
Reliability
Quality of service
Credibility and security
Customers interaction
Ease of use
Description
Banks have changed from paper-based banking solutions provider to the latest of the technologies like mobile banking. Adoption of mobile-banking has received more attention in recent years, because there are more phones than computers in the market. But, like in any emerging technology, there exist barriers to the adoption of mobile banking services. This study will attempt to technically address these largely unfounded factors while helping to lay a roadmap for proper implementation of mobile banking technology in the Jordanian banking industry. The study found that Supportive Access factor of mobile banking is associated with the user satisfaction related to mobile banking.
Creator
Aldiabat, Khaled
Al-Gasaymeh, Anwar
K.Rashid, Ameer Sardar
Source
International Journal of Interactive Mobile Technologies (iJIM); Vol. 13 No. 02 (2019); pp. 37-49
1865-7923
Publisher
International Association of Online Engineering (IAOE), Vienna, Austria
Date
2019-02-22
Rights
Copyright (c) 2019 ameer Sardar K.Rashid
Relation
Format
application/pdf
Language
eng
Type
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Identifier
Citation
Khaled Aldiabat, Al-Gasaymeh, Anwar and K.Rashid, Ameer Sardar, The Effect of Mobile Banking Application on Customer Interaction in the Jordanian Banking Industry, International Association of Online Engineering (IAOE), Vienna, Austria, 2019, accessed September 20, 2024, https://igi.indrastra.com/items/show/1364