Mobile Banking Usability Evaluation among Deaf: A Review on Financial Technology and Digital Economy Prospects

Dublin Core

Title

Mobile Banking Usability Evaluation among Deaf: A Review on Financial Technology and Digital Economy Prospects

Subject

M-banking Usability
Financial Technology
Digital Economy
Deafness.

Description

This study is aimed to explore the dimensions for appropriate deaf people usability evaluation model for M-banking application in order to enhancetheir satisfaction. Through the systematic literature review (SLR) conducted, four dimensions (efficiency, effectiveness, satisfaction and accessibility) have been identified to be appropriate to suit the need of m-banking application usability evaluation especially for the deaf people. Furthermore, innovation and technologies through digital economy are practical and aptly accessible to allows persons who are deaf to fully participate in society, education, and business while also providing prospects for personal and professional advancement. Moreover, this study will be able to provide recommendation to the upper management of Malaysia Banks to concern on mobile services in order to enhance the deaf customers’ satisfaction. Financial and economy implications together with future research suggestions are also discussed in this study.

Creator

Vija Kumaran, Vikniswari
Soosay Nathan, Shelena
Hussain, Azham
Hashim, Nor Laily

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 13 No. 11 (2019); pp. 24-33
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2019-11-15

Rights

Copyright (c) 2019 Vikniswari Vija Kumaran, Shelena Soosay Nathan, Azham Hussain, Nor Laily Hashim

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Vija Kumaran, Vikniswari et al., Mobile Banking Usability Evaluation among Deaf: A Review on Financial Technology and Digital Economy Prospects, International Association of Online Engineering (IAOE), Vienna, Austria, 2019, accessed November 23, 2024, https://igi.indrastra.com/items/show/1566

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