Performing Usability Evaluation on Multi-Platform Based Application for Efficiency, Effectiveness, and Satisfaction Enhancement
Dublin Core
Title
Performing Usability Evaluation on Multi-Platform Based Application for Efficiency, Effectiveness, and Satisfaction Enhancement
Subject
ISO9241
multi-platform
usability attributes
mobile usability
usability evaluation
Description
Usability evaluation is an essential activity to contribute to a higher standard of user experience. This study conducted a usability evaluation on multi-platform application according to usability attributes as defined in ISO 9241-11 standard which are efficiency, effectiveness, and satisfaction. The evaluation was conducted on both platforms; web and mobile application and involved 50 participants. The results discovered some points to usability issues. Therefore, to further enhance the users’ satisfaction, efficiency, and effectiveness, a set of improvement recommendations were proposed. Insights from this study provides a standard basis on the usability evaluation procedure which can serve as a guide for the usability evaluation of multi-platform applications.
Creator
Nik Ahmad, Nik Azlina
Hamid, Nur Iman Mardhiah
Mohd Lokman, Anitawati
Source
International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 10 (2021); pp. 103-117
1865-7923
Publisher
International Association of Online Engineering (IAOE), Vienna, Austria
Date
2021-05-25
Rights
Copyright (c) 2021 Nik Azlina Nik Ahmad
Relation
Format
application/pdf
Language
eng
Type
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Identifier
Citation
Nik Ahmad, Nik Azlina, Nur Hamid Iman Mardhiah and Mohd Lokman, Anitawati, Performing Usability Evaluation on Multi-Platform Based Application for Efficiency, Effectiveness, and Satisfaction Enhancement, International Association of Online Engineering (IAOE), Vienna, Austria, 2021, accessed September 24, 2024, https://igi.indrastra.com/items/show/1928