The Intelligent Digital Banking Technology and Architecture: A Systematic Literature Review
Dublin Core
Title
The Intelligent Digital Banking Technology and Architecture: A Systematic Literature Review
Subject
digital banking
intelligent banking
smart banking
digital architecture
mobile banking
Description
The digital banking sector has made tremendous progress in user-friendly, efficient, and rapid financial transactions, owing to the exponential growth of ICT technologies. Consequently, many new banking products, services, and business opportunities have emerged. This paper presents a comprehensive analysis of new emerging technologies and architecture that can support the development of intelligent digital banking platforms. The aim of this study is to explore the latest relevant technology to enhance customer experience and minimize human interaction to prevent the spread of COVID-19. The study follows Kitchenham's SLR principles and goes into great depth regarding the process of choosing and analyzing relevant research papers. This research promoted 40 articles that discuss potential emerging technologies, such as artificial intelligence, blockchain, big data, biometrics, and cloud computing. Some key areas of literature were examined, such as technological trends, potential features, and technical solutions. The articles selected were based on specific criteria and used high-quality databases, including IEEE Xplore, Elsevier, SpringerLink, ACM, and AIS. This study considered recent papers published between 2015 and 2021. The mapping study presents digital banking technology and proposes an integrated architecture for developing intelligent digital banking platforms.
Creator
Indriasari, Elisa
Prabowo, Harjanto
Lumban Gaol , Ford
Purwandari, Betty
Source
International Journal of Interactive Mobile Technologies (iJIM); Vol. 16 No. 19 (2022); pp. 98-117
1865-7923
Publisher
International Association of Online Engineering (IAOE), Vienna, Austria
Date
2022-10-19
Rights
Copyright (c) 2022 Elisa Indriasari, Professor Harjanto Prabowo, Dr. Ir. Ford Lumban Gaol, SMIEEE, Betty Purwandari, S.Kom., M.Sc., Ph.D
https://creativecommons.org/licenses/by/4.0
Relation
Format
application/pdf
Language
eng
Type
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
Identifier
Citation
Elisa Indriasari et al., The Intelligent Digital Banking Technology and Architecture: A Systematic Literature Review, International Association of Online Engineering (IAOE), Vienna, Austria, 2022, accessed October 6, 2024, https://igi.indrastra.com/items/show/2311