Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality

Dublin Core

Title

Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality

Subject

E-Services
E-Service Quality
Bibliometric Analysis

Description

The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analyse the research articles associated with ‘e-services and e-service quality’ research. Search was limited to keywords of ‘e-services OR e-service and e-service quality’. Findings: Results revealed that the field of ‘Busi-ness, Management and Accounting’ had the highest number of publications. To-tal Quality Management and Business Excellence was found at the top among the most productive journals in chosen search. Chang W.-I. and Yuan S.-T. from Taiwan were found to be the leading authors among top ten authors. United States and National Cheng Kung University of Taiwan were found to be the lead-ing country and institution in the selected search of e-service and e-service quali-ty. Originality/ Value: This study, to best of our knowledge, is the first of its kind in mapping the ‘e-services and e-service quality’ literature in Scopus. This will aid in shaping the central theme and set the future research directions for the researchers.

Creator

Ali, Javed
Jusoh, Ahmad
Idris, NorHalima
Abbas, Alhamzah F.
Alsharif, Ahmed H.

Source

International Journal of Interactive Mobile Technologies (iJIM); Vol. 15 No. 18 (2021); pp. 148-167
1865-7923

Publisher

International Association of Online Engineering (IAOE), Vienna, Austria

Date

2021-09-20

Rights

Copyright (c) 2021 Javed Ali, Ahmad Jusoh, NorHalima Idris, Alhamzah F. Abbas, Ahmed H. Alsharif

Relation

Format

application/pdf

Language

eng

Type

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article

Identifier

Citation

Javed Ali et al., Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality, International Association of Online Engineering (IAOE), Vienna, Austria, 2021, accessed November 5, 2024, https://igi.indrastra.com/items/show/2084

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